FAQs

Training

How do online courses work?

Purchase your desired course or courses online. You will then be sent instructions to register with our online learning platform. Once registered, log in and you have full access to your training manual and training video.

You can schedule a call with our team at any time.

Once you have completed the training you will be asked 30 multiple choice questions and then you will be asked to send 3 case studies (per training) to us. Once received and assessed, your certificate will be generated online.

Are the online courses accredited and insurable?

All courses are CPD accredited and fully insurable. We work in partnership with the UK’s leading beauty training insurance provider Insync and can get you a quote on completion of your course.

What is the difference between ABT and CPD?

Both are accredited and insurable courses. ABT learning is a little more in depth as it contains 40 multiple choice questions and you will be required to attend a zoom training session to pass the course. You will be required to carry out the treatment on the zoom to be assessed and certified. With ABT you will be double accredited and be able to gain insurance to ABT Insurance with 10% when booking through us. This is very popular amongst students in ROI and Ireland. 

Do the online courses include kits?

We supply the kits for certain courses, others we will recommend and send you the direct purchase link on enrolment.

Will I get the support I need?

With over 2,000 students in our support group you are never alone! With tips, tricks and new content being uploaded constantly you will never stop learning with us. 

All students are allocated a tutor who they can contact any time via email and phone. 

 

How do I pass from home?

Simple, once you have had your phone call with your tutor you will login into your student portal, study the theory and answer your multiple-choice questions.

From there you will be required to upload three before and after photos of your work, once checked you will receive your accredited certificate.

Will I have access to the content and support once I have passed?

Of course! You will have lifetime access to both.

Where is your instore training held?

87 Bellegrove Road, Welling, DA16 3PG.

 

Are your products quality tested?

All products are quality tested by advanced lash and brow technicians.

 

Can I return or exchange my products?

Unfortunately, we do not accept returns or exchanges on items. Only for faulty goods.

 

Aesthetics & PMU

 

How much is the booking fee, and can I book without one?

All treatments require a non-refundable booking fee of 20%. If you cancel within 24 hours of your appointment, you will lose your booking fee. 

Who cannot have these treatments?

you are pregnant or breastfeeding.

you have a history of severe allergy/anaphylaxis.

you are under the age of 18. 

other health-related factors will be discussed on appointment.

 

Can I have treatments done whilst pregnant or breastfeeding? 

 Unfortunately, not. We do not treat anyone pregnant or breastfeeding. 

How long does a dermal filler treatment last?

Dermal Fillers are made up of natural properties, like Hyaluronic Acid that is naturally found in the body. Dermal Filler treatments can be expected to last for several months, this is dependent on the treatment area, age, and lifestyle.

 

Are Dermal Filler and Anti-wrinkle injections safe?

Negative side affects are extremely rare if consultation is carried out correctly. 

As your treatment will be administered by a fully qualified nurse you can rest assured you’re in safe hands with us. We spend the time to gather your desired results and medical history prior to treatment to ensure you are suitable for the treatment. In the event of any negative issues we are fully trained to take corrective action with prescribed medicine.

 

Only pre-packed, brand new sterile needles are used for each client.

What will it feel/look like after my filler appointment?

Slight bruising and swelling will appear but will subside within 24 hours. Drinking plenty of water will help with your results.

Will I achieve results from one session of filler?

This varies from client to client, we dedicate ourselves to starting your results journey, if you manage to achieve your desired results in one session then that is great! However, some clients may need more than one session.

Hopefully, you have found any answers to your questions, however, if you please require assistance please email us at info@kimberleygraceofficial.com